Returns & Refunds Policy
We want you to love your smile, but if you are not completely satisfied with your purchase, you can return your items within 30 days of receipt. Please ensure all products are in their original packaging and meet our hygiene standards for a valid return.
Contact Support
Email our customer experience team with your order number and reason for return to receive your unique return authorization.
Prepare Your Package
Securely pack your Hismile items in their original boxes to ensure they are protected during transit back to our facility.
Ship Your Return
Affix the provided shipping label to your package and drop it off at your nearest authorized postal service location.
Receive Your Refund
Once our warehouse team inspects the returned items, we will process your refund back to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing